Refund Policy
Unused credits
Unused credits are refunded in full within the first 14 days after purchase. Write to support@sharkmagic.si from the email on your account; we confirm by email and refund to the original payment method.
After 14 days, unused credits stay on your account and keep working; they are not refunded.
Used credits
Credits already consumed by compute that ran are not refunded. If you believe we billed you for compute that did not run, or that a fault on our side wasted your credits, tell us within 30 days of the charge and we will look at the logs and credit you back what was lost.
Exceptions
- Credits consumed by activity that breaks the acceptable use section of the terms are not refunded.
- Promotional or free credits have no cash value and are not refunded.
- If we discontinue the service, we refund all unused credits regardless of when you bought them.
Contact
support@sharkmagic.si. Shark Magic is operated by SharkWorks, Mexico.