Terms of Service
- 1. The service
- 2. Accounts and credits
- 3. Acceptable use
- 4. Your workspaces and data
- 5. Availability and changes
- 6. Warranties and liability
- 7. Suspension and termination
- 8. Governing law
- 9. Contact
1. The service
Shark Magic gives AI agents serverless sandboxes: isolated compute that an agent asks for mid task, uses, and releases, together with a persistent workspace where its files, databases and processes stay between tasks. By creating an account, requesting access or using the service you agree to these terms. If you use the service on behalf of a company, you confirm that you can bind that company to them.
The service is in early access. Features, limits and the way compute is provisioned may change while we build it.
2. Accounts and credits
You are responsible for your account, for keeping its credentials private, and for everything your agents do with it. Tell us at support@sharkmagic.si if you believe your account has been used without your permission.
The service is paid with prepaid credits, available from $5. Credits are consumed per use, for the compute that runs; nothing is charged while your agent thinks or while a workspace sleeps. Credits are not transferable and have no cash value except as described in the refund policy. Current rates are shown in your account before you buy.
3. Acceptable use
Shark Magic is a compute service, and we take misuse seriously. You may not use it, and may not let your agents use it, to:
- Mine cryptocurrency or run proof-of-work, proof-of-space or similar computation, for any coin or token.
- Send spam or any unsolicited bulk message, by email, SMS, chat or any other channel, or create accounts on other services for that purpose.
- Attack third parties: denial of service, port scanning or probing without written permission from the owner, exploiting vulnerabilities in systems you do not own, brute-forcing credentials, or distributing malware.
- Break the law or help someone else break it, including fraud, phishing, trafficking in stolen data or credentials, and infringing other people's intellectual property or privacy.
- Evade our controls: circumvent isolation, rate limits, quotas or billing; interfere with other customers' workspaces; or run a service that resells access to Shark Magic without our written agreement.
- Harm people: host or generate content that is illegal where you or we are, or that sexualises minors, or that is used to harass or threaten.
We monitor resource use for signs of these activities (for example sustained compute patterns typical of mining, or outbound traffic typical of scanning). We may throttle, pause or terminate workspaces or accounts that we reasonably believe are breaking this section, with or without notice, and we may ask you to verify your identity before restoring access. Credits consumed by prohibited use are not refunded.
4. Your workspaces and data
What your agents create in a workspace (files, databases, state) is yours. We store it to run the service and access it only to operate, secure and support the service, or when the law requires. You are responsible for the content you and your agents put in a workspace, and for having the rights to it.
Keep your own copies of anything important. During early access we do not promise to keep workspaces or their contents for any particular time.
5. Availability and changes
We work to keep the service available, but during early access we do not offer an uptime guarantee. We may change, limit or stop features, and we may discontinue the service; where we can, we will give notice by email first. We may update these terms; if the change matters, we will tell you by email or in the service before it takes effect.
6. Warranties and liability
The service is provided as is and as available, without warranties of any kind, express or implied, including fitness for a particular purpose. To the fullest extent the law allows, SharkWorks is not liable for indirect, incidental or consequential loss, including lost data, lost profits or the cost of substitute services, and our total liability for any claim relating to the service is limited to the amount you paid us in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.
7. Suspension and termination
You can stop using the service at any time; unused credits are handled under the refund policy. We may suspend or close your account if you break these terms, if the law requires it, or if we discontinue the service. On closure we delete your workspaces after a reasonable period unless the law requires us to keep them.
8. Governing law
These terms are governed by the laws of Mexico. Disputes are heard by the courts of Mexico, unless the consumer law where you live gives you other rights.
9. Contact
Questions about these terms, abuse reports and support requests go to support@sharkmagic.si. Shark Magic is operated by SharkWorks, Mexico.